I decide I will get it done on my next available Monday. I arrive at Rev and Tax at 7:00 a.m, still parked in my car, I see that there at least twenty people lining up to get in. The doors don't open until 8:00a.m. so I am a bit worried the process time will take long.
So here I am lining up, chatting up with my line neighbors while waiting for the doors to open.
When the doors opened up at 8 a.m, in the hustle for everyone to claim the front of the line, I lost my place and was pushed back further than the initial line. I waited in line for a good two hours and the pace is reasonable considering its GOVGUAM, then all of a sudden, an employee comes out and merges all the age 55 and older along with the individuals with disabilities into one line. So here I am pushed back as a dozen people are stacked in front of me. All the while I am griping about this situation because it looks like I will be held back another two hours. Then to top it off, about four "authorized" individuals who just arrived was pushed to the front of the line. Sure enough, I didn't finish until 12:30 p.m, late for my 12:00 class.
I understand this is Guam law, but whoever made it up, didn't think it through. I believe that there is another way to tackle this situation, perhaps the Director of REV&TAX should figure out a solution.
PS. I hope that five years from now, there will be a solution, otherwise, ninety days ahead I will make an online appointment.
*Article from Guam PDN
New driver's license, ID card standards could cause delays at Rev and Tax
Shawn Raymundo , sraymundo@guampdn.com9:55 p.m. ChST June 15, 2016
New national security standards for driver’s licenses and identification cards could increase certain wait times at the Department of Revenue and Taxation in Barrigada.
Wait times for processing licenses and ID cards used to take 10 to 15 minutes, however, the processing time is expected to take twice as long while the department implements some changes to comply with the national standards mandated in the Real ID Act.
“We would like to ask the public for their patience and understanding as we work towards compliance to these security features,” Rev and Tax Director John Camacho said in a press release from the governor’s office.
For the next four months, the line at the driver’s license branch and Guam ID section will close at 4:30 p.m. so those waiting in line before then will be accommodated. To alleviate an applicant’s wait time, Rev and Tax is accepting applicants to pre-register online at realid.guam.gov.
Wait times for processing licenses and ID cards used to take 10 to 15 minutes, however, the processing time is expected to take twice as long while the department implements some changes to comply with the national standards mandated in the Real ID Act.
“We would like to ask the public for their patience and understanding as we work towards compliance to these security features,” Rev and Tax Director John Camacho said in a press release from the governor’s office.
For the next four months, the line at the driver’s license branch and Guam ID section will close at 4:30 p.m. so those waiting in line before then will be accommodated. To alleviate an applicant’s wait time, Rev and Tax is accepting applicants to pre-register online at realid.guam.gov.
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